Contact
Contact BOOSTEX LTD for questions about a product, help with an order or a return request. Email support@boostexltd.shop, or use the enquiry form on this page. Our telephone number is +44 7700 062975.
Before you buy
Send the product link and explain what you need to know. For technology accessories, specify the device and connection you intend to use. For toys, check the listing's age and safety information. For jewellery, check the material and size details. If a particular feature or arrival date is essential, ask before placing the order.
Existing orders
Include your order reference and the name or email used at checkout. For an address correction or cancellation, clearly state the change requested and contact us promptly. We will check whether dispatch can be stopped or the details amended; an enquiry does not guarantee interception of an already dispatched parcel.
For a missing or damaged item, describe the issue and include tracking details or photographs if available. These can help the investigation but are not mandatory evidence in every case. Never include complete payment-card numbers, security codes, passwords or banking credentials.
Returns, complaints and privacy requests
State clearly if you are cancelling an eligible purchase. Statutory cancellation does not depend on our permission. We provide the destination and instructions for a return; do not assume the registered office receives return parcels.
For a complaint, explain the problem and the outcome you seek. For a privacy request, identify the information or interaction concerned. We will investigate and respond under the applicable process. Sending an enquiry does not automatically subscribe you to marketing.
Business details
- Legal operator: BOOSTEX LTD.
- Company number: 16258304.
- Registered office: 61 Sussex Avenue, Canterbury, Kent, United Kingdom, CT1 1SE.
- Website: boostexltd.shop.
- Email: support@boostexltd.shop.
- Telephone: +44 7700 062975.
The address identifies our registered office. Please request the correct destination before sending goods back; it is not advertised as a showroom, collection point or walk-in returns counter.
Helpful links
For purchases through BoostexLtd on Etsy, message through the Etsy order where practical. This keeps the conversation associated with the relevant marketplace purchase.