Refund policy

This policy covers purchases from boostexltd.shop for delivery in the United Kingdom. The seller is BOOSTEX LTD. Our additional return offer sits alongside your statutory rights: it does not replace them or set a time limit on every faulty-goods claim.

Our additional 30-day return offer

You may notify us that you wish to return goods within 30 calendar days of receiving them. Send the goods back within 14 calendar days after notifying us. This offer covers change-of-mind returns of unused, complete goods. Include original packaging where reasonably available and pack the goods securely. We charge no restocking fee.

These conditions apply to our voluntary offer. They do not prevent reasonable inspection under statutory cancellation rights or restrict remedies for faulty, damaged, incorrect or misdescribed goods. Sale items retain the same statutory protections as full-price goods.

Starting a return

Email support@boostexltd.shop with your order number or enough information to identify your purchase, the goods concerned and whether you are cancelling or reporting a problem. You may also use our contact page. A clear statement is sufficient to exercise a statutory cancellation right; you do not need our permission or a reason for cancelling.

We will provide the return destination and instructions for your order. Do not assume that the registered office is the return depot. Requesting instructions helps us identify your parcel and select an appropriate return method. It does not extend or suspend a statutory deadline, and delays on our part will not be used to take away your rights. If no return address has been specified, the statutory rules about returning goods to an address supplied for contacting us, or otherwise a place of business, remain applicable.

Photographs can help explain damage or a wrong item, but they are not a compulsory condition of every remedy. Avoid sending unrelated personal information. Keep a copy of your cancellation notice and proof of posting.

Postage, packing and exchanges

For a change-of-mind return, you pay the direct return postage where that responsibility was disclosed before purchase. We cover reasonable necessary return costs for faulty, incorrect or misdescribed goods where required by law. Contact us about the appropriate arrangements before incurring unusual costs; this does not make your legal rights subject to our approval.

A prepaid label is not included as a general promise. Our return instructions explain the available method. Protect the item and its accessories against damage in transit. If the item contains a battery or another component subject to carrier restrictions, tell us before posting so that suitable instructions can be arranged. Do not post a damaged battery using an unsuitable service.

For a different size, colour or product, return the original under the applicable policy and place a new order, subject to availability. We do not guarantee a direct exchange or reserve replacement stock while a return is in transit. Statutory repair and replacement rights are separate.

UK statutory cancellation rights

For an eligible distance purchase of goods, you can cancel from the time of ordering until 14 calendar days after the day you, or someone you nominate other than the carrier, receives the goods. For goods in one order delivered separately, the period generally runs from receipt of the last item; goods delivered in lots or pieces generally use the last lot or piece. Different rules apply to regular deliveries over a defined period.

Notify us within that period, then return the goods without undue delay and no later than 14 calendar days after the day you tell us, unless we have offered to collect them. Sending the return before that deadline is sufficient. You may examine goods to establish their nature, characteristics and functioning as you reasonably could in a shop.

We may make a lawful deduction for loss in value caused by handling beyond what is necessary for that inspection. This is not a restocking fee. We will explain any proposed deduction. Such a deduction is not available where the required cancellation information was not given. An unused-only condition or missing original packaging does not automatically remove your statutory cancellation right.

Refund amount, method and deadlines

For statutory cancellation, we reimburse the price paid and any refundable standard outward delivery charge. If you expressly chose a more expensive delivery option, reimbursement need only include the cost of the least expensive ordinary delivery option we offered. Our standard shipping is free, so there is normally no standard outward charge to reimburse.

Where we have not offered to collect returned goods, reimbursement is due without undue delay and no later than 14 calendar days after the day we receive them or, if earlier, the day you provide evidence of sending them back. In the other cancellation cases, including where we offer collection, the deadline is no later than 14 calendar days after the day we are informed of cancellation. Inspection does not restart these periods.

For an eligible return made solely under our extended voluntary offer, we will assess and arrange reimbursement without undue delay after receipt. Any earlier statutory deadline takes priority.

Refunds use the original payment method unless you expressly agree to another lawful method, without a refund fee. We do not require store credit in place of money you are entitled to receive. The payment provider's time to display a credit is separate from our obligation to make the refund. Contact us for its status if it is missing; we do not give an unverified bank-processing estimate.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, match their description and be fit for a purpose made known and agreed. Contact us if something is wrong. Depending on the circumstances, rights include the short-term right to reject, normally within 30 days, repair or replacement, and later price reduction or final rejection. The relevant period can be affected by the type of goods and a requested repair or replacement.

Rights can continue after our voluntary return window. We do not impose a 24-hour or seven-day reporting limit, require original packaging for every claim or treat ordinary inspection as misuse. Where a statutory rejection refund is due, it must be made without undue delay and within 14 days beginning with the day we agree you are entitled to it. We bear reasonable return costs where legally required.

Product-specific cancellation exceptions

No blanket cancellation exclusion applies merely because an item is handmade, made to order, jewellery, a toy or an electronic accessory. Goods genuinely made to your specifications or clearly personalised can fall within a statutory exception; any applicable restriction must be explained before purchase. Standard options alone do not automatically establish that exception.

Any restriction for sealed health or hygiene goods requires the actual legal conditions to be met, including that the goods are unsuitable for return for health or hygiene reasons once unsealed. We do not treat all earrings as automatically excluded. Exceptions to change-of-mind cancellation never remove rights for faulty or misdescribed goods.

Cancelling before dispatch

Contact us promptly if you want to stop or change an order. We will check whether dispatch can be stopped, without promising that an already dispatched parcel can be intercepted. If it cannot, applicable cancellation and return rights remain available.

Optional cancellation notice

You may send this information in an email to support@boostexltd.shop, addressed to BOOSTEX LTD: “I give notice that I cancel my contract for the following goods.” Add the goods or order reference, date ordered or received, your name, address and the date of the notice. A signature is needed only if you submit the notice on paper. Delete information that does not apply. This is an optional format; another clear statement is equally valid.

Etsy purchases

Orders through BoostexLtd on Etsy follow the terms and platform protections applicable to that transaction. Use Etsy order messaging for marketplace purchases so your enquiry stays with the correct order.

Business details

The address identifies our registered office. Please request the correct destination before sending goods back; it is not advertised as a showroom, collection point or walk-in returns counter.