These answers concern direct purchases from boostexltd.shop. Full details appear in the Terms of Service, Shipping Policy and Return and Refund Policy.
Who operates the store?
BOOSTEX LTD, company number 16258304, operates the website and the BoostexLtd Etsy shop. The registered office is 61 Sussex Avenue, Canterbury, Kent, United Kingdom, CT1 1SE. See About Us for more information.
What should I check before buying?
Check the individual listing for the product's materials, size, quantity, included accessories and any safety or compatibility details. The range includes water toys, technology accessories and jewellery. For a toy, check age suitability and warnings; for an accessory, check device and power compatibility; for jewellery, check the stated material and dimensions. Contact us if anything is unclear.
Where do you ship from and to?
Orders are dispatched from the United Kingdom for UK delivery. Standard shipping is free without a minimum spend. Check the arrangements for your postcode and item; free shipping does not mean every region has the same delivery speed. If details for Northern Ireland, the Highlands or UK islands are unclear, ask before ordering.
How long does delivery take?
The standard estimate is 1–2 business days of handling plus 2–3 business days of carrier transit, or 3–5 business days in total. Do not add handling again. Check the applicable delivery arrangements before relying on an essential date. Operating days and public holidays can affect the estimate.
How do I get an order or tracking update?
Email us with the order reference. Where tracking has been supplied, include its latest update if relevant. A created label is not proof of delivery. Tell us if the expected period has passed or a parcel is marked delivered but has not arrived; we will investigate.
Which payment methods and currency are available?
Prices are in GBP (£), including applicable taxes. Available payment methods are displayed at checkout. Review the final total before paying. If the result is unclear, ask us to check the order before making repeated payment attempts.
Can I correct an address or cancel before dispatch?
Contact us promptly with the order number and clear instructions. We will check whether the change or stop is possible. We cannot guarantee interception after dispatch; applicable cancellation rights still remain.
Can I return an item because I changed my mind?
Our voluntary offer allows notification within 30 calendar days of receipt and return dispatch within 14 calendar days after notice. Goods returned solely under that offer must be unused and complete, with original packaging where reasonably available. Statutory inspection and cancellation rights are separate and are not restricted by those conditions.
What are my statutory cancellation rights?
For an eligible online goods purchase, you normally have until 14 calendar days after the day of receipt to notify cancellation, then 14 calendar days after notification to send the goods back. You can cancel before receipt too. The full return policy explains separate deliveries, reimbursement and any lawful exceptions.
Who pays return postage?
You pay direct change-of-mind return postage where disclosed before purchase. We cover reasonable necessary return costs for faulty, incorrect or misdescribed goods where required by law. There is no restocking fee. A prepaid label is not promised for every return.
Where should I send the goods?
Request instructions at support@boostexltd.shop. Do not assume the registered office is a return depot or walk-in counter. Contacting us for instructions does not make statutory cancellation conditional on approval.
Can I exchange an item?
For a different item, return the original under the applicable policy and place a new order, subject to availability. A direct exchange or stock reservation is not guaranteed. Statutory repair and replacement rights remain separate.
When is a refund due?
Statutory cancellation refunds follow the applicable legal deadline, normally within 14 calendar days of receipt of returned goods or earlier evidence of sending, where we have not offered collection. Other cancellation cases use 14 calendar days after cancellation notice. Refunds must be made without undue delay; inspection does not restart the clock. Bank posting is a separate stage. The full policy also covers voluntary returns and faulty-goods refunds.
What if an item is faulty or unsafe?
Stop using a product where continued use appears unsafe and contact us with the problem and order details. We will consider the applicable remedy, which may include refund, repair or replacement. Your rights are not limited to our voluntary 30-day window. Do not send a damaged battery back through an unsuitable postal service; request appropriate instructions.
Are Etsy reviews reviews of this website?
No. Reviews on BoostexLtd on Etsy relate to marketplace transactions. Visit that profile for Etsy's current information. Marketplace offers and buyer protections can differ from direct purchases.
How do I contact you or exercise privacy rights?
Email support@boostexltd.shop, use the contact page, or refer to telephone +44 7700 062975. Include the order or product reference where useful. The Privacy Policy explains information rights, and the Cookies Policy covers device storage.