Shipping policy

This policy covers direct orders from boostexltd.shop, operated by BOOSTEX LTD, for delivery within the United Kingdom. Prices are in GBP (£). Orders are dispatched from the United Kingdom.

Shipping price and destination

Standard shipping is free, with no minimum spend. Our direct website service is for UK customers. An Etsy delivery offer applies to that marketplace transaction and does not expand the website's destinations.

Before ordering, check delivery availability and the estimate for your full postcode and selected item. Contact us if those details are unclear, especially for Northern Ireland, the Highlands or UK islands. Free shipping describes the price; it does not guarantee an identical delivery speed to every address. We do not introduce a mainland-only restriction or a regional surcharge in this policy.

Standard delivery estimate

  • Order handling: 1–2 business days.
  • Carrier transit after dispatch: 2–3 business days.
  • Total estimated delivery: 3–5 business days, including both stages.

Do not add handling again to the total. Carrier transit begins after dispatch, rather than when you place the order. An estimate is not a guaranteed appointment. Confirm any essential arrival date with us before purchase so that we can decide whether it can be agreed for your item and postcode.

Public holidays and the operating days of the relevant service can affect the calculation. If your order needs a specific delivery arrangement, ask before paying. We will explain a material delay or a different proposed delivery arrangement rather than silently substituting a new promise.

Order details and dispatch enquiries

Review the product, quantity, recipient, address and postcode in your order information. Contact support@boostexltd.shop promptly to request a correction. Changes depend on the stage of fulfilment; we cannot guarantee that a dispatched parcel can be redirected.

For a dispatch-status enquiry, include your order reference and checkout email address. Where tracking information is supplied for your order, use the associated carrier information. A created label alone does not establish collection or delivery. Contact us if the update is unclear, stops changing or reports delivery that you have not received.

Delays, loss and damage

Tell us if the expected period has passed or a parcel appears lost. We will investigate with the delivery service and explain the next steps. You may check whether a nominated recipient accepted it, but you do not have to resolve a dispute with our carrier alone.

Where we arrange delivery, we normally remain responsible until you or a person you identify takes physical possession. A tracking entry is not by itself conclusive proof of that. If goods arrive damaged or incorrect, tell us and provide photographs where practical; lack of photographs or original packaging does not automatically remove your rights.

Unless otherwise agreed, delivery must take place without undue delay and within 30 days after the contract is made. The law may allow cancellation immediately for a refused delivery or a missed essential deadline, or after an appropriate further period in other cases. Estimates in this policy do not override those rights.

Failed delivery and returns

If a delivery cannot be completed or an address is incorrect, contact us to discuss the circumstances and available options. Any proposed extra service or charge must be explained and agreed; there is no automatic penalty in this policy.

For returns after delivery, use the Return and Refund Policy. It sets out the 30-day voluntary notification window, statutory cancellation and faulty-goods rights, postage responsibility and reimbursement rules. Request return instructions before sending goods; the registered office is not automatically a return destination.

Contact

The address identifies our registered office. Please request the correct destination before sending goods back; it is not advertised as a showroom, collection point or walk-in returns counter.